We applaud the IHA’s decision to cancel the show. With the virus already in sixteen states and most European countries and 90,000 worldwide infected and with its long incubation period, there was a high probability that there would be innocent carriers at the show and that many more would have come away with the virus, carrying it home to family and coworkers. It was the right call and, no doubt, a tough one.
Understand the Power of the User Experience in Growing Your Brand
Design Research is pleased to be invited back to speak again at the Chicago international housewares show (now known as “The Inspired Home Show”). Our topic is “The Sale Doesn’t End at the Register: Understand the Power of the User Experience in Growing Your Brand.” This year, our presentation will have three components:
Do your retail partners ship products back to you or do they just discard them and charge you for returns? What portion of those returns result from product shortcomings and what portion of those returns result from consumer shortcomings? Meaning how often are consumers simply disappointed versus how often are the products not performing?